The Ashland Police Department has implemented a modern, online system for requesting and managing police details. This platform provides vendors with a secure, efficient, and 24/7 method to submit requests, monitor status, and manage active and upcoming details in real time.

New ONLINE DETAIL Vendors: Register Your Organization

Organizations using the detail portal for the first time must complete a one-time registration to establish an account.

Step 1: Submit Registration

Provide your business information and primary contact details using the registration form available here: Register Your Business

Step 2: Account Setup

Once your registration is reviewed and approved, an account will be created for your organization.

Step 3: Check Your Email

You will receive an email with your login credentials and instructions for accessing the system.

Step 4: Access the Portal

Use your credentials to log in and begin submitting and managing detail requests.

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Returning ONLINE DETAIL Vendors: Access Your Account

If your organization already has an established account, you may log in using your assigned credentials.

 Access Vendor Portal

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Need Assistance?

For questions or assistance with the detail request process, please contact:

Ashland Police Detail Office

Email: details@ashlandpd.org

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Frequently Asked Questions

1. How do I cancel or modify a detail before it begins?

Details listed under the “Pending Orders” tab may be modified or canceled directly through the Vendor Portal.

Once a detail has been approved and appears under the “Detail History” tab, the vendor must contact the Detail Office to request any modifications or cancellations by contacting the Detail Office via email at details@ashlandpd.org.

2. What should I do if I need to request or cancel a detail overnight or on short notice?

If you are submitting a police detail request or cancellation between 10:00 PM and 6:00 AM, and the detail is scheduled to occur or be canceled within four (4) hours, you must take the following steps:

                               1. Submit your request or cancellation via email to the Detail Office, and

                               2. Follow up by phone to ensure it is received and processed.

Please contact the Ashland Public Safety Communications Center at 508-881-1212 (press 0) and confirm your request with on-duty personnel.

Requests submitted without both email notification and phone confirmation during these hours may not be processed in time.

3. Who do I contact regarding an active detail?

For issues or concerns related to an in-progress detail, including requests for additional officers, please contact:

Ashland Public Safety Communications Center

Phone: 508-881-1212 ext. 0

NOTE: Requests for additional officers must be made by the vendor and requested via a recorded line.

4. How can I check the status of my detail request?

Vendors can track the status of their detail request directly within the Vendor Portal:

Pending Orders tab: Displays requests that have been submitted but not yet processed.

Detail History tab: Displays processed and completed detail requests.

If you have questions regarding the status of a detail, please contact the Detail Office at details@ashlandpd.org.

5. How are details bid and filled?

Details requested prior to 5:00 PM on the day before the scheduled detail will close for bidding at 5:00 PM the day before the detail.

If a detail remains unfilled after the bidding period, reasonable efforts will be made to fill the assignment using an outside agency.

For last-minute requests or details submitted on the same day they are scheduled, the bidding window will typically be limited to approximately 30 minutes.

If these details remain unfilled, reasonable efforts will be made to fill the assignment using an outside agency.

6. Where can I find current detail rules, rates, and minimums?

The current Detail Rules, Rates, and Minimums for Vendors are available within the Vendor Portal once you are logged into your account.

If you are unable to access the portal or need a copy, you may request this information by contacting the Detail Office at details@ashlandpd.org.

7. How does detail billing work?

All detail billing is processed through a third-party vendor, Extra Duty Solutions.

Vendors may view invoice history within the Vendor Portal; however, all payments must be made based on the invoice issued by Extra Duty Solutions.

The status of an invoice within the Vendor Portal reflects processing with Extra Duty Solutions only. A status of “Paid” in the Vendor Portal indicates that Extra Duty Solutions has received the detail information from the Ashland Police Department. It does not mean that the vendor has submitted payment to Extra Duty Solutions.

If there is any discrepancy between an invoice displayed in the Vendor Portal and the invoice provided by Extra Duty Solutions, the invoice from Extra Duty Solutions is considered the official and correct amount.

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Important Information

The online portal is the primary method for submitting and managing police detail requests.

Vendors are responsible for maintaining accurate contact information within their account.

Timely communication regarding cancellations or changes is required and the responsibility of the vendor.